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I Can't Add My Target URL at Checkout

If the URL field isn't accepting your target URL, the fix is almost always a formatting issue rather than a platform error.

Written by Velichko Achev
Updated today

How to enter your URL correctly

Follow these steps when adding your target URL to an order:

  1. Go to your Orders tab

  2. Click Take Action on the relevant order

  3. In the URL field, enter your target URL without www. — for example, https://yourdomain.com/page rather than https://www.yourdomain.com/page

  4. If the field still doesn't accept it, try adding www. instead — some placements require it

The most common cause of this error is a www. mismatch. Toggling it resolves it in the majority of cases.

If the issue persists

If you've tried both formats and the field still won't accept your URL,

contact our support team via chat with your order number and the URL you're trying to enter. We'll sort it out.

💡 Related: How to Place Your First Order → How to Add Content to Your Order

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