Troubleshooting
Something not working? Find a solution here.
By Velichko1 author7 articles
- I Can't Add My Target URL at CheckoutIf the URL field isn't accepting your target URL, the fix is almost always a formatting issue rather than a platform error.
- My Payment Didn't Go ThroughIf a top-up hasn't landed in your wallet, the cause depends on how you paid. Here's what to check.
- I'm Not Receiving Email NotificationsIf you're not getting email updates on your orders, there are a few things to check before contacting support.
- I Can't Log In to My AccountMeUp uses email and password login. If you're having trouble getting in, here's what to try.
- My Order Is Stuck and Not MovingEvery order status change triggers both an in-platform notification and an email. If you haven't received either, it usually means the order is waiting on an action — either from…
- How to Deactivate Your AccountAccount deactivation is handled by our support team — it's not something you can do yourself from within the platform.
- How to Add Another Account to Your LoginYour MeUp login can hold multiple accounts — useful for separating client projects, niche sites, or brands without needing separate credentials.