Troubleshooting
Something not working? Find a solution here.
By Velichko1 author7 articles
I Can't Add My Target URL at CheckoutIf the URL field isn't accepting your target URL, the fix is almost
always a formatting issue rather than a platform error.
My Payment Didn't Go ThroughIf a top-up hasn't landed in your wallet, the cause depends on how you paid. Here's what to check.
I'm Not Receiving Email NotificationsIf you're not getting email updates on your orders, there are a few
things to check before contacting support.
I Can't Log In to My AccountMeUp uses email and password login. If you're having trouble
getting in, here's what to try.
My Order Is Stuck and Not MovingEvery order status change triggers both an in-platform notification and an email. If you haven't received either, it usually means the order is waiting on an action — either from…
How to Deactivate Your AccountAccount deactivation is handled by our support team — it's not
something you can do yourself from within the platform.
How to Add Another Account to Your LoginYour MeUp login can hold multiple accounts — useful for separating client projects, niche sites, or brands without needing separate credentials.