All CollectionsTroubleshootingTroubleshootingSomething not working? Find a solution here.By Velichko1 author·6 articlesI Can't Add My Target URL at CheckoutIf the URL field isn't accepting your target URL, the fix is almost always a formatting issue rather than a platform error.My Payment Didn't Go ThroughIf a top-up hasn't landed in your wallet, the cause depends on how you paid. Here's what to check.I'm Not Receiving Email NotificationsIf you're not getting email updates on your orders, there are a few things to check before contacting support.I Can't Log In to My AccountYou can sign in to MeUp with your email and password, or with your Google account. If you're having trouble getting in, here's what to try.My Order Is Stuck and Not MovingMost orders that look stuck are waiting on an action, either from you or from the publisher. Work through these checks in order.How to Deactivate Your AccountAccount deactivation is handled by our support team — it's not something you can do yourself from within the platform.