Bank transfer
Bank transfers take time — typically 1–3 business days depending on your bank and location. If you've just sent the transfer, wait before assuming something is wrong.
If it's been more than 3 business days and your balance still hasn't
updated, contact support via chat with:
The transfer reference number
The amount sent
The date of the transfer
We'll check on our end and confirm whether it's been received.
Card payments (Stripe)
Card payments process instantly. If yours didn't go through:
Check that your billing details on file are correct — company name, address, and country need to match what your bank has on record
Check with your bank whether the transaction was blocked — some banks flag international payments by default
Try a different card if available
PayPal and Wise
Both process quickly but can occasionally fail due to account limits or verification requirements on your end. Check your PayPal or Wise account for any alerts or pending actions.
Revolut
Revolut transfers typically arrive instantly. If yours hasn't, check whether the payment was sent to the correct account details and whether Revolut flagged anything on your end.
Crypto (USDC)
Crypto confirmations are done manually on our backend and may take up to 45 hours. If your USDC payment hasn't reflected after a reasonable wait, contact support with your transaction hash.
Still not resolved?
Contact our support team via chat with as much detail as possible —
payment method, amount, date, and any reference numbers. We'll track it down.
💡 Related: Payment Methods on MeUp → How to Top Up Your Balance