Bank transfer
Bank transfers take time, typically 1–3 business days depending on your bank and location. If you've just sent the transfer, give it time before assuming something is wrong.
If it's been more than 3 business days and your balance still hasn't updated, contact support through chat with:
The transfer reference number
The amount sent
The date of the transfer
We'll check on our end and confirm whether it's been received.
Card payments (Stripe)
Card payments process instantly. If yours didn't go through:
Check that the billing details on file are correct. Company name, address and country need to match what your bank has on record.
Ask your bank whether it blocked the transaction. Some banks flag international payments by default.
Try a different card if you have one.
PayPal
PayPal processes quickly but can occasionally fail because of account limits or verification requirements on your side. Check your PayPal account for alerts or pending actions.
Wise
Wise transfers aren't instant. Allow time for the transfer to clear, depending on the currency and the route Wise uses. If it hasn't arrived after 3 business days, contact support with the transfer details.
Revolut
Revolut payments usually arrive instantly. If yours hasn't, check whether Revolut flagged or held the payment on your side, then try again from the Top Up page.
Cryptocurrency
Crypto deposits are credited automatically once the network confirms them. You don't need to send us anything. If your balance hasn't updated:
Check the coin. USDT is not supported. Most clients pay in USDC.
Check the estimated arrival time shown for your coin. Some networks take longer to confirm.
Check the minimum deposit. Each coin has one, shown before you send. A deposit below it may not be credited.
Check the network. Funds must be sent on the network you selected. For example, USDC on Base uses a different address from USDC on Ethereum. Funds sent on a different network may not arrive.
If none of these explains it, contact support with the transaction hash, the coin and the network you used.
Received less than you sent?
Card, PayPal, Revolut and crypto top-ups carry a handling fee, and VAT applies to some clients. For card, PayPal and Revolut, these are added on top of your top-up. For crypto, they're deducted from the deposit. See Payment Methods on MeUp for the rates.
Still not resolved?
Contact our support team through chat with as much detail as you can: payment method, amount, date and any reference numbers. We'll track it down.
💡 Related: Payment Methods on MeUp → How to Top Up Your Balance