1. Check the Needs Action tab
Go to Orders → Needs Action. If your order is there, it's waiting on you. Common reasons:
Anchor text, target URL or content hasn't been submitted yet
Your content was rejected and needs revising
The publisher wrote the article and it's waiting for your review
Open the order, click Take Action, and complete what's outstanding. The order moves forward as soon as you do.
2. Check the estimated turnaround
If the order is under Pending, it's with the publisher. Compare today's date with the estimated turnaround shown on the listing ("Approx. X working days TAT"). It's an estimate, and actual times depend on the publisher. If you're still within it, or only just past it, the order is most likely progressing normally.
3. Check your notifications
If the order seems to be moving but you're not seeing updates, your emails may be landing in spam, or notifications may be switched off for the account. See I'm Not Receiving Email Notifications.
Still stuck?
If your order is a few days past its estimated turnaround and nothing is waiting on you, contact us through chat with your order number. We'll check with the publisher.