Your Orders tabs
Go to Orders in the top navigation. Orders are grouped into four tabs:
Tab | What's in it |
Needs Action | Orders waiting on you: details to add, content to submit, or a publisher's article to review |
Pending | Orders with the publisher, in progress |
Completed | Live placements |
Failed | Orders that were rejected or canceled |
Check Needs Action first. An order there won't move until you act on it.
Inside an order
Open any order to see:
Its current status and full status history
The details you submitted and any notes or feedback
The live URL, once published
The order's activity timeline: each step, your note to the publisher, the reasons for any changes, and updates from our team
For what each status means, see Understanding Your Order Statuses.
Notifications
Each status change triggers an in-platform notification and an email, so you don't need to log in to know what's happening. Notifications are set per account and can be switched off under Settings → Account.
💡 Missing emails? Check your spam folder. MeUp emails, including messages from your account manager, occasionally get filtered there. Add our sender address to your contacts to prevent it.
Ask us in chat
For a quick update on a specific order, use the chat in the platform and include your order number. Questions about an order go through chat, not the order page.
⚠ Taking longer than expected? Turnaround times on listings are approximate and depend on the publisher. If an order is a few days past its estimate and nothing is waiting under Needs Action, contact us with your order number.