💡 Invoice vs. transaction export — what's the difference?
Your wallet has two separate documents:
Transaction history CSV — a full export of every credit and debit on your account, available from the Wallet Transactions tab. This is not an invoice.
PDF invoice — issued per top-up payment, available from the Wallet Payments tab. This is your actual invoice.
If you've been downloading the CSV, that's your transaction history — not the invoice your accounting team needs. Here's where to find the PDF.
How to download
Click Wallet in the top navigation
Select the Wallet Payments tab
Find the relevant transaction
Click to download the invoice
The invoice downloads as a PDF and reflects the transaction amount, date, and your account billing details.
If you need a different invoice format
Some accounting teams require a specific document type — a VAT invoice, a different format than what's generated automatically, or a document issued to a specific company name or address.
If you need a VAT invoice specifically, contact our support team via chat and we'll issue one.
If the standard invoice doesn't meet your accounting requirements for any other reason, contact our support team via chat with the details of what you need and we'll do what we can to accommodate it.
💡 Next step: Payment Methods on MeUp → How to Top Up Your Balance