First, check how long the link has been live
Indexing takes time. A freshly published article can take anywhere from a few days to several weeks to appear in Google's index, depending on the site's crawl frequency and authority. If your link went live recently, it may simply need more time.
A rough guide:
Under 2 weeks: Wait. This is normal.
2–4 weeks: Worth monitoring. Check again before escalating.
Over 4 weeks: Report it.
How to check indexation
Search Google for the exact URL of the page your link is on:
site:example.com/article-url
If the page appears in results, it's indexed. If nothing comes back, it isn't.
You can also check in Google Search Console if you have access to the target site — though in most cases you won't, so the site: search is the practical option.
How to report it
Go to your Orders tab
Open the relevant order
Report the indexation issue — include the live URL of the placement and confirm you've checked with a site: search
Our team contacts the publisher to investigate. Common causes include the page being set to noindex, being blocked in robots.txt, or simply not having been crawled yet.
What happens if it isn't resolved
If the publisher can't get the page indexed within a reasonable
timeframe and the issue is on their end, you're eligible for a refund.
We'll confirm next steps once we've heard back from the publisher.
💡 A link being unindexed isn't the same as it being removed. If
the page is live but unindexed, the guarantee timeline is running —
report it sooner rather than later if it's been more than four weeks.
💡 Next step: My Link Has Disappeared → How the 12-Month Guarantee Works